Refund Policy

Certified Banger Guarantee

We recognize that digital content is traditionally non-refundable.* Nevertheless, we are committed to your satisfaction and offer the "Certified Banger Guarantee."

Should our products not meet your expectations after 12 months of use, we invite you to contact us for a complete refund, and the samples and masterclasses are yours to retain.

Please initiate your refund request within a 30-day period following the initial 12-month term.

(*In line with the EU Right of Withdrawal exemptions, digital goods are not subject to the standard 14-day return policy. For more information, please visit: [EU Shopping Guarantees](

This refund policy is limited to one application per customer.

Refunds are not provided under the following conditions:

  • For decisions to discontinue use before the lapse of the 12-month learning period, as we acknowledge it requires time to fully appreciate the capabilities of our tools.
  • It is advised that customers carefully review the product specifications and software prerequisites detailed on each product page to ensure compatibility with your systems.
  • If the product is incompatible due to hardware or software limitations — such as the absence of a compatible synthesizer for the product.
  • If the product is no longer needed.
  • If there is a change of mind post-purchase.
  • We do not offer refunds for products used with unauthorized or illegally obtained software.

Eligibility for a refund is as follows:

  • Unless specifically indicated on the product pages, a refund request is valid 365 days post-purchase, as indicated in your Order Confirmation Email, and can be made during a subsequent 30-day period.
  • It is strongly recommended to verify the compatibility of your software and hardware prior to purchase, aligning with the minimum requirements outlined for the product use.
  • Information regarding requirements is consistently available on our product pages.
  • Customers are responsible for acquiring the knowledge necessary for product utilization.
  • The policy permits one refund per customer.
  • To process a return, please reach out to us via email with your order number and pertinent details.